Use Client Hub to review the exact Information Pack copy you sent to a client. Sent history is separate from your reusable source library.
Find a sent copy
Open the client in Client Hub.
Select Packs, immediately after Insights.
Find the delivery in the newest-first history.
Select View copy.
The copy contains the message and media versions saved at send time. Editing, replacing media in, or deleting the source does not change it.
Read the history status
The history shows the send date and time. Not opened yet means no client open has been recorded. Opened shows the recorded first client open.
An open status does not prove that the client read everything, watched the full video or downloaded every file. Your coach preview does not count as the client opening the pack.
Dashboard visibility is separate from history. A label such as On dashboard until or No longer shown since describes the dashboard display period, not deletion of the sent copy.
Understand access after coaching ends
The intended client and the sending coach retain access to their sent copy after the coaching relationship ends, subject to account and sign-in access. A current eligible assignment is still required for a new send.
Retained access does not mean there is a permanent client archive. For help finding a sent copy in the client app, contact human support.
Contact human support for a specific client's access issue or a difference between these instructions and the product.